Customer Service Charter
The customer service charter and code of
conduct details a critical list of do’s and don’ts that our
tradespeople must adhere to, as shown below:
You must
- Schedule an appointment
- Be punctual
- Notify customers of unavoidable delays
- Display and show ID to customers
- Post calling card if no answer
- Introduce yourself and describe the work to be carried out
- Have the correct materials and tools for the job
- Advise customers of progress
- Be considerate and polite
- Be mindful to customers with special needs
- Remember health and safety at work
- Care for customers’ homes & property
- Treat customers with respect
Under no circumstances
- Quarrel with customers or retaliate
- Talk about the work of others
- Discriminate
- Use bad language or inappropriate behaviour
- Play loud music or radios
- Leave the work area in an unsafe condition
Ask permission
- To enter customers’ homes
- If you need to use a customer’s telephone or power source
- If you need to use customers’ toilet facilities
- Before moving customers’ personal possessions or items within
their homes and garden areas
Before leaving customers’ homes
- Check that work area is clean & tidy
- Check that waste material is removed
- Check that you have left the home safe
- Check that you have left the home secure
- Check that the customer is satisfied with our service
Contact details in case of
- Emergencies or difficulties
- Customer complaints
- Customer satisfaction comments