Our Clients

 

“We have a good working relationship with mhs commercial services in overcoming problems, providing solutions and delivering a customer focused service.

We see mhs commercial services as a company that will provide its services to Hyde for many years to come.”

 

Ian Jenner, Technical Services Manager for the Kent Region, Hyde Housing

 

Partnerships to be Proud of

Kevan Allaway - Group Maintenance Manager for Southern Housing Group

We have worked with mhs commercial services for seven years and have developed a good degree of trust that goes beyond traditional client and contractor roles. In our experience, one of their unique strengths is the ability to react positively to the needs of clients. As we have tried to improve performance, they have adapted their working practices. We described our working relationship as partnering before the term became part of the language in the industry.

mhs commercial services worked with us as we redesigned our working processes. In combination, we analysed the flow of work and set about making changes that made us more efficient. A member of the mhs team was seconded to work alongside our process improvement team, delivering significant improvements. This has led to our combined performance measures being improved. In the next year mhs commercial services will also be helping us provide construction training opportunities to our tenants and we will hopefully make use of Skillsgateway.

We are very pleased with the service mhs commercial services provides for our customers. They provide a fully reactive repairs and maintenance service which we hope will extend to planned maintenance next year.

The feedback we get from our customer satisfaction surveys has been consistently good with 80% of our customers rating the level of service as very good. It’s probably true to say that our customers see mhs front line staff more than our own so we consider them to be our ambassadors. We even included them on training sessions, which is very unusual for clients to do. We wanted to acknowledge how important they are to us and how much we rely on them to provide a good service.

Read our Article in the Southern Housing Magazine