mhs commercial
services Quality Policy Statement
The objectives which underpin the
policy are:
- To develop a full understanding of the needs of our
customers.
- To work in close co-operation with clients, customers,
suppliers and sub-contractors to provide the right quality work and
service, first time.
- Actively to seek customer feedback and to use this as a format
for continuous assessment and improvement.
- To develop the potential of our employees to ensure all members
of staff are capable of undertaking work required in a safe and
responsible manner, in accordance with the Company’s Health and
Safety and Environmental policies.
Achievement of these policy aims
involves all staff, who are individually responsible for the
quality of their work, resulting in a continually improving working
environment for all.
mhs commercial services is fully
committed to delivering the objectives of this quality policy
statement within all its activities and work undertaken by the
Company.
mhs commercial services has
implemented a management structure that is based on the quality and
commitment of its professional and experienced management and
construction staff.
Our Commercial Director has a specific
responsibility for ensuring that the management structure reflects
the quality standard, so that compliance with this Quality Policy
is maintained and improved.
We are continually developing the
Company’s operation and upgrading of IT systems and invest to a
high degree in staff training to professional level.
mhs commercial services' approach
is to listen to our clients and customers and to openly discuss the
individual requirements of every contract, thus ensuring that our
clients remain fully satisfied with our service delivery.
With each project we undertake, a
Quality Plan is implemented, encompassing control measures that
ensure the client’s requirements are met, within the specified
time, and in line with the budget. To this end, we endeavour to
work as a committed team in a spirit of co-operation with the
client and their customers.
mhs commercial
services' management and supervisory staff has the authority
to make decisions, within the scope of their responsibilities, and
is charged with working in accordance with the documented
procedures.
mhs commercial services' objectives
are:
- To continue to meet in full the requirements of the
client.
- To reduce waste and loss.
- To carry out all our activities within our environmental policy
guidelines, thus helping to ensure a sustainable environment for
the benefit of the community.
- To continually identify improvements to existing working
practices.
In order for mhs commercial services
to achieve the above objectives, every employee and sub-contractor
must:
- understand customer and client needs.
- be responsible and accountable for the quality of work.