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mhs homes Customer Service

Our friendly and professional Customer Service Team are available to help with your call.

How to contact us

Telephone: 01634 565333 for General Enquiries and Repairs Hot Line

Our lines are open from 8am to 6pm Monday to Friday and 8.30am to 2pm on Saturdays.

Email: contactus@mhs.org.uk
Post: mhs homes, Broadside, Leviathan Way, Chatham, Kent ME4 4LL
Visit us at: mhs express, 115 High Street, Chatham, Kent ME4 4DH

mhs express is open from 8.30am to 5pm Monday to Friday and 8.30am to 2pm on Saturdays

The mhs express team have also taken to the road and are visiting your local areas! For more information follow this link.

We can help you with the following:

reporting a repair
enquiries on your rent
making a rent payment
sending you a form to set up a direct debit
taking compliments or complaints
reporting anti-social behaviour
helping you with your transfer application
helping you set up a "my mhs homes online account."

Help us to help you

Our busiest time is between 8.30am and 11.00am. If your call isn't urgent, you may prefer to contact us outside of these hours. We want to give brilliant customer service. You can help us by:-

confirming your name, address and telephone number
being ready to answer any additional security questions
knowing when you'll be at home so we can arrange an appointment (when reporting a repair)
letting us know as soon as you can if you need to change your appointment
being courteous to our Customer Service Team - we really are here to help.

Customer Satisfaction

We may call you to ask some survey questions about the following:-

repairs
planned maintenance
anti-social behaviour
our Customer Service Centre
our complaints service
where you live.

These surveys are important. They tell us what you think of our services. The more information we gather, the more we can change and deliver the services you want. If we call you, we'd really appreciate it if you could take a few moments to help us.