Get involved

Do you want to help shape our services and tell us how we can improve? 

Getting involved is simple to do and can be as easy as completing a survey, joining a neighbourhood walkabout, becoming a Mystery Shopper or representing our customers on our mhs homes Board.  Whatever you choose, your feedback helps us make sure that the services we provide directly match your needs.

How to get involved

Resident Involvement is flexible and is designed to fit around your life style.  Some activities may only take five minutes to do, whilst others need more time or commitment.  You are free to sign up for as many or as few involvement activities as you wish.

To apply for any of the activities below or for more information about how to get involved and who to contact, see our  ''Who to contact page' for more information.

The house symbol means that you can complete this involvement activity from the comfort of your own home.  We will send you information and then ask for your opinions by phone, postal survey, letter or email. 

 

Any activities with this symbol will involve some mobility and/or site visits.  Examples are Neighbourhood Walkabouts, Mystery Shopping, Estate Champions, Customer Scrutiny Panel and Tenant Board Member.

 

This symbol means that you may need to attend at least one meeting as part of this activity.  Each meeting will last no longer than 2 hours.  Examples are discussion groups, Mystery Shopping, Editorial Panel, Estate Champions, Customer Scrutiny Panel and Tenant Board Members.

 

This symbol shows how much time and commitment you may need for an activity. Examples are postal and telephone surveys, discussion groups and Neighbourhood Walkabouts.

 

This symbol shows the time 'plus' which means more time and commitment involved.  Examples are Mystery Shopping, Editorial Panel, Estate Champions, Customer Scrutiny Panel and Tenant Board Members.

 

This symbol means that you may need to attend some form of training, which will help you have your say.  Examples are Estate Champions, Mystery Shopping, Customer Scrutiny Panel and Tenant Board Members.