Get involved
Do you want to help shape our
services and tell us how we can improve?
Getting involved is simple to
do and can be as easy as completing a survey, joining a
neighbourhood walkabout, becoming a Mystery Shopper or representing
our customers on our mhs homes Board. Whatever you choose,
your feedback helps us make sure that the services we provide
directly match your needs.
How to get involved
Resident Involvement is flexible
and is designed to fit around your life style. Some
activities may only take five minutes to do, whilst others need
more time or commitment. You are free to sign up for as many
or as few involvement activities as you wish.
To apply for any of
the activities below or for more information about how to get
involved and who to contact, see our ''Who to contact page' for more
information.

The house symbol means that you can
complete this involvement activity from the comfort of your own
home. We will send you information and then ask for your
opinions by phone, postal survey, letter or email.

Any activities with this symbol
will involve some mobility and/or site visits. Examples
are Neighbourhood Walkabouts, Mystery Shopping, Estate
Champions, Customer Scrutiny Panel and Tenant Board Member.

This symbol means that you may need
to attend at least one meeting as part of this activity. Each
meeting will last no longer than 2 hours. Examples are
discussion groups, Mystery Shopping, Editorial Panel, Estate
Champions, Customer Scrutiny Panel and Tenant Board Members.

This symbol shows how much time and
commitment you may need for an activity. Examples are postal and
telephone surveys, discussion groups and Neighbourhood
Walkabouts.

This symbol shows the time 'plus'
which means more time and commitment involved. Examples are
Mystery Shopping, Editorial Panel, Estate Champions, Customer
Scrutiny Panel and Tenant Board Members.

This symbol means that you may
need to attend some form of training, which will help you have your
say. Examples are Estate Champions, Mystery Shopping,
Customer Scrutiny Panel and Tenant Board Members.