Customer satisfaction surveys
All housing associations are required by the Referrals &
Regulatory Team of the Homes & Communities Agency (HCA) to
conduct a Customer Satisfaction Survey of its customers at least
once every three years.
Earlier this year we developed a customer
satisfaction survey called STAR. This was carried out
independently by ARP Research, and sent to 50% of our general needs
customers and 100% of our sheltered customers. The survey aims
to find out about the views, attitudes and experiences of our
customers. It is your opportunity to tell us how you feel about the
area that you live in and the work that we do.
As a customer of mhs homes your views are very important to us.
The results are used to plan for future development and to improve
the latest 2012 STAR Results (pdf 3.26MB)