Customer Scrutiny Panel
Do you want to challenge and influence how housing services are
delivered to mhs homes customers? We need you to apply
now.
What are the aims of the Customer
Scrutiny Panel?
The purpose of the Customer Scrutiny Panel is to:
- scrutinise the services we provide
- ensure our policies and practices meet the diverse needs of our
customers
- enable our customers to challenge our performance and
plans
- provide the Board with a clearer understanding of customers'
priorities and views in order to inform our business
planni
ng.
Requires lots of time and commitment
Who can join the Panel?
The Panel consists of 16
customers from across the areas in which we work, and will include
customers from different interest groups e.g. older people, young
people, the disabled, customers from black, asian and minority
ethnic communities, tenants and leaseholders. It also includes the
two Tenant Board Members.
How will the Panel work?
The Panel will meet
to scrutinise our policies, plans and performance reports that
relate to housing management and customer services. Members of the
Panel may also be asked to attend other involvement meetings to
gain customer feedback and attend training courses and conferences.
mhs homes will pay for all costs to and from meetings and training
or conference venues.
The views of the Panel are
reported to the Board by the Tenant Board Members. This way mhs
homes can ensure customers have a real influence on the Board.
Are you up for the challenge?
There are still some places available. If you are
interested in applying to join the Customer Scrutiny Panel or would
like more information please contact our Customer Service
Team on 01634 565333 or email involvement@mhs.org.uk.
We will offer members of the Customer Scrutiny Panel:
the opportunity to attend frequent meetings
the opportunity to attend site visits
regular training.