Customer Scrutiny Panel
Do you want to challenge and influence how housing services are
delivered to mhs homes customers? We need you to apply
What are the aims of the Customer
The purpose of the Customer Scrutiny Panel is to:
- scrutinise the services we provide
- ensure our policies and practices meet the diverse needs of our
- enable our customers to challenge our performance and
- provide the Board with a clearer understanding of customers'
priorities and views in order to inform our business
Who can join the Panel?
The Panel consists of 16
customers from across the areas in which we work, and will include
customers from different interest groups e.g. older people, young
people, the disabled, customers from black, asian and minority
ethnic communities, tenants and leaseholders. It also includes the
two Tenant Board Members.
How will the Panel work?
The Panel will meet
to scrutinise our policies, plans and performance reports that
relate to housing management and customer services. It will require
a lot of time and commitment as members of the Panel may also be
asked to attend other involvement meetings to gain customer
feedback and attend training courses and conferences. mhs homes
will pay for all costs to and from meetings and training or
The views of the Panel are
reported to the Board by the Tenant Board Members. This way mhs
homes can ensure customers have a real influence on the Board.
Are you up for the challenge?
There are still some places available. If you are
interested in applying to join the Customer Scrutiny Panel or would
like more information please contact our Customer Service
Team on 01634 565333 or email email@example.com.
See the flyer for full
details (PDF 70KB)
View the Customer
Scrutiny Member person specification (PDF 45 KB)
View the Customer
Scrutiny Member role profile (PDF 52KB)