Could you be our next mystery

shopper?

Mystery shopping is where customers test the services that mhs homes provide.

You can do this face to face, by telephone or by email or by letter.

You then provide your honest feedback on how the service was for you

We look at how improvements can be made based on your feedback.

Training is provided to give you the skills and confidence you need to carry out the agreed tasks.

How long will it take?

Each mystery shop should take no longer then 10 -20 minutes to complete an agreed task (plus travelling time).

Will staff know who the mystery shoppers are?

All staff at mhs homes are aware that mystery shopping takes place, however they will not know when it will happen or who is carrying out the shop.

When will I need to be available to do the shops?

You will need to be available to complete your shop during office hours, which are:

8:30am - 5:00pm Monday to Friday at mhs homes Broadside

8.30am - 5.00pm Monday to Friday at mhs express or 8:30am -2:00pm on a Saturday.

If you are carrying out telephone scenarios, then you will need to be available between 8:00am - 6:00pm and 8.30am - 2.00pm

on a Saturday.

Want to be a mystery shopper?

Contact Grace Bryant, Community Engagement Co-ordinator on 01634 354117 or email involvement@mhs.org.uk