Income team

The Income Management Team was formed in June 2010 to manage and maximise income to mhs homes, through the collection of current rent, managing former debts, garage accounts and provide welfare benefit advice and support. There are six Income Officers and three Welfare Benefit Advisors. Income Officers monitor their patch every week and take the appropriate action to ensure that residents are aware of their debts.  It is important to make sure that rent is paid on time. We can make payment agreements and offer advice and support so that you do not fall further into rent arrears. We can make contact by texting, phone calls, home visits and email. 

In circumstances where communciation has broken down between mhs homes and our customers and all routes to resolve rent arrears have been exhausted we are able to refer a case to court. If a court order is granted and not maintained then we can consider applying for an eviction warrant for possession of your home.