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Service Guarantees

Gas Safety and Servicing Customer Service Guarantee (PDF 366KB)

Aids and Adaptations Service Guarantee (PDF 370KB)

Anti Social Behaviour Guarantee (PDF 356KB)

Customer Service Guarantee (PDF 350KB)

Estate Services Guarantee (PDF 354KB)

Foyer Support Service Guarantee (PDF 357KB)

Resident Engagement Service Guarantee (PDF 359KB)

Right to Buy Service Guarantee (PDF 360KB)

Sheltered Housing Support Service Guarantee (PDF 364KB)

Income and Arrears Service Guarantee (PDF 371KB)

Lettings Service Guarantee (PDF 358KB)

Major Works and Improvements Customer Service Guarantee (PDF 333KB)

 

 

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  • for customers
    • Paying Your Rent
    • Report a Repair
    • Do it online
    • Your Tenancy
    • Your Neighbourhood
    • Your Home
    • Customer Service
    • Get Involved
    • Supported Housing
    • Moving Home
    • Leaseholder Services
    • Publications
    • Policies and Guarantee
    • Anti Social Behaviour
    • Working for Us
    • Complaints and Comments
    • What's On
    • Shared Ownership
    • Ask Ashley
  • latest news
    • What's On
    • £50 million investment in 300
    • Apprentices in Housing
    • Donation to Street Pastors
    • PDSA Day for Medway
    • New Development
    • Sleep-out raises £12k
    • The 2012 Garden Competition
    • Two tenant board members
    • community charity grant
    • New Page
    • Noise Action Week
  • for business
    • About us
    • Governance
    • Development
    • Our Performance
    • Environment
    • Working for us
    • Contact us
    • Charity Fundraising
    • mhs Equality and Diversity
    • mhs commercial
  • Living
    • About Living
    • Contact Living
    • Available Properties
    • Shared Ownership
    • Garage Rental
  • Community Charity
    • Aims of the Charity
    • Foyers
    • Community Chest
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