Out of hours Management Team
In addition to providing a day to
day responsive and emergency repairs service during normal
working hours, mhs homes provides an out of hours emergency call
out service. This service is provided between 17:00 hours to
08:30 hours Monday to Friday and a 24 hour service at weekends and
public holidays.
This service is available to
all mhs homes customers at no additional cost and can be
accessed by calling the emergency local telephone
number 01634 304400. This number
will automatically divert to the Central Control
Service provided by Medway Telehealthcare
Services.
Operation Central Control will be
the first point of contact. They will take all details and give
immediate advice. Through questioning, they will evaluate the
nature and priority of the incident and advise you of their
proposed action.
Where necessary a member of mhs
homes out of hours team may attend the site to evaluate the
situation and give advice. This will usually involve the Police or
other emergency services.