Gas Safety & Servicing
Swale Heating Christmas opening times
Friday 23rd December
2011………………...............................................Normal
working day
Saturday 24th December 2011....... normal
office hours 8am till 12pm then emergency service
Sunday 25th December 2011. .....
.................................……………............ emergency
service
Monday 26th December
2011…....................................................................
emergency service
Tuesday 27th December
2011……….……………...…………….....…… ...emergency service
Wednesday 28th December
2011…………...…..…………...………....…Normal working day
Thursday 29th December
2011…………..………………...…...……....…Normal working day
Friday 30th December
2011……………..….......................................….. Normal
working day
Saturday 31st December 2011.........normal
office hours 8am till 12pm then emergency service
Sunday 1st January
2012…………..……….........……….....…………....… emergency service
Monday 2nd January
2012……………..........................................….....…..
emergency service
Tuesday 3rd January
2012..……………….................................................Normal
working day
During the days where emergency cover is
provided, the telephone contact details remain of those to be used
for the out of hour’s service, therefore the contact numbers should
be 01795 479876 and 01795 410181. For those of our customers
who generally use a free phone service, this number should be used
throughout this period.
Customer Service Guarantee
mhs homes’ Legal Duty
The Gas Safety (Installation and Use) Regulations 1998 states
that it is the duty of landlords to make sure that all gas
appliances fittings and flues provided for tenants’ use are
safe.
A Gas Safe registered installer must carry out an annual gas
safety check on relevant gas appliances and flues and provide you
with a gas safety certificate within 28 days of the check taking
place.
Gas Servicing
mhs homes will keep our customers safe in their homes through
the regular servicing and repairing of our gas appliances. When our
gas appliances are serviced a gas safety
check is also carried out.
To ensure we carry out the gas servicing each year to your gas
heating and hot water appliances, we will automatically arrange for
our Gas Contractor, Swale Heating to arrange an appointment with
you 6 weeks prior to the expiry of your current gas safety
certificate.
They will:
- Give a minimum of 10 working days notice of appointment in
writing.
- When making an appointment the contractor will provide customer
with a weekday appointment for either an AM (8am-12pm) or PM
(12pm-5pm) time slot.
- If a weekday appointment is not convenient, Saturday
appointments can be made between 8am and 1pm.
- Provide a reminder phone call or text message to you the final
working day prior to appointment.
Reporting Repairs
All repairs should be reported direct to Swale
Heating on free phone 0800 731 1886 (line
is available 24 hours a day 365 days a year)
Boiler Repairs
How long will my boiler repair take?
If your gas central heating boiler breaks down with the total
loss of heating/hot water Swale Heating will attend within 4 hours
following your call (or 2 hours if you are in sheltered
accommodation). If you work or not be able to stay at home you can
make an appointment for the earliest possible available time
after.
They will either repair the problem straightaway (first time
fix) or if component parts are required order them and rearrange a
subsequent appointment directly the parts become available, Swale
Heating will provide two portable electric heaters for use until
the system is up and running again.
Urgent repairs
These repairs are carried out within 2 hours of your call and
are usually a serious threat to health and safety to you or the
property
The action taken will be to carry out temporary work or make things
safe (isolate or turn off) until they can be repaired
permanently.
Typical examples are as follows:
- Major water leak
- Fumes
- Gas leak (should be reported directly to Southern Gas
Networks telephone 0800 111 999 )
- Gas Pressure Loss
Standard repairs
These are repairs that are non urgent and will be carried out
within 3 to 7 working days
Typical examples are as follows:
- Partial loss of heating or hot water – 3 days
- Instruction on use of the system – 3 days
- Overflow pipe dripping – 3 days
- Noisy system – 3 days
- Damage /misuse – 3 days
- Minor water leaks – 3 days
- Water storage tanks – 3 days
- Faulty hot water controls – 3 days
- Refitting a radiator – 7 days
- Resetting of controls – 7days
- Replacement of any non essential part – 7 days
Customer Satisfaction
On completion of servicing or repairs your views on whether you
were satisfied with the works and ask how the service can be
improved for you.
Swale Heating Contact Details
Swale Heating Limited
Heard Way
Eurolink Industrial Estate
Sittingbourne
Kent
ME10 3SA
Tel: 0800 7311886
Fax 01795 421886
Email enquiries@swaleheating.com