How we will deal with Anti Social Behaviour?

Once a complaint of anti-social behaviour has been received, someone from mhs homes will contact you within 72 hours to discuss the complaint. This will be either your Housing Officer or the Anti-Social Behaviour Officer.

If the incident involves racial harassment or Domestic Violence contact will be made within 24 hours.

The mhs homes Anti-Social Behaviour Officer will contact the party you have reported to us within 5 working days, to discuss the complaint with them.

At all times we will keep your identity confidential. We will provide you with written confirmation of the action being taken within 10 working days

If the problem persists, you will be required to complete log sheets of any incidents, and further investigation will be carried out to correlate these complaints. This information forms the beginning of our evidence for any future court proceedings undertaken.

Once the investigation is completed, and the complaints verified we will send a final warning letter to the perpetrator, warning them that the behaviour must cease within 7 days or further action will be taken.

If we have evidence and providing the behaviour is of a serious nature and sustained, we will serve Notice Of Seeking Possession, which enables us to consider the use of legal action to gain possession of the property. We can for example, apply for an eviction, or an anti social behaviour injunction.

Legal Action - Will I have to go to court?

If the anti social behaviour continues despite verbal and written warnings from us we would consider possession proceedings. In this instance we would be looking for complainants to attend court. We are aware that the prospect of going to court worries some people but the complainant would receive full support form us throughout the whole process.

In most cases of anti social behaviour, court and legal action is a last resort, and is only necessary in a minority of cases.