Customer Care
mhs homes are committed to their customers and wish to provide
every customer with a high quality service.
Reorganising our offices
We have also reorganised our offices and set up a customer
contact centre allowing telephone contact for extended hours, our
priority being that enquiries are dealt with promptly and
efficiently.
Building good relationships
In order to continue to provide a positive and open relationship
with our customers we opened mhs
express, a high street customer centre in the heart of Medway
which was opened by BBC South East news presenter Geoff
Clark.
High standards
Our Customer Care Standards allow us to monitor our acheivements
and ensure that we are continuingly meeting our own high
standards. Please see the Customer Care
Standards webpages for more detailed information.