News
Special guest judge for Garden Competition announced
Young Persons Foyers celebrate 10th Anniversary
Highest number of nominees stand for Tenant Board member more
Frequently Askionsed Quest
When I ring up will I go through to a telephonist?
What if my call takes a long time?
Can I speak to a Customer Service Advisor to check my rent account?
What will happen when I ring your offices?
When I ring up will I go through to a telephonist?
No, your call will go direct to one of our specialist Customer Service Advisors
What if my calls take long time?
will I be holding other people up?
The service that we offer is not a call centre, our team of customer service staff are trained to deal with all queries from customers, and take the call righ through to completion. There is no need for you to worry about the lenght of time it takes as other members of the team will take any other calls. There is no pressure on how long a call takes, the most import thing is that you the customer is provided with the answer to an enquiry or you are made aware that a response will be provided within a specific time scale.
If I want to find out how to arrange a move to another part of the country can the contact team help?
Yes they can! If you need this information call 0845 113 3000 today! Our contact team are waiting for your call.
Can I speak to a Customer Service Advisor to check my rent account?
Yes you can speak to a customer service advisor over the telephone or at mhs express and they will be pleased to help you. They will also guide you in the right direction if you need further specialist advice.
What will happen when I ring your offices?
In future when you call our offices the contact team will handle all enquiries, and calls will not be put through to other departments. The contact team will deal with your call from start to finish, they will provide guidance on policy and procedures, will answer enquiries on allocations, and voids, and resolve rent queries, deal with complaints, and ensure that our staff members are made aware of your call and any further work that needs to be completed.