What is the Tenant Services
Authority?
The TSA is the
new regulator for homes owned by housing associations and co-ops.
From spring 2010, it is likely to be responsible for local
council and arms length management organisation (ALMO) landlords
too.
The first thing the TSA needs to do is
draw up a brand new set of standards for all social landlords.
These standards will be very important, as the TSA will be
monitoring how well landlords do in achieving them – it will
be taking action against any social landlords who don’t.
How the TSA can help you.
The TSA is going to listen to tenants across England to help
them understand what tenants themselves want to see in the new
standards.
The TSAs Tenant Empowerment Programme enables local authority
and housing association tenants to gain independent advice,
training and information to challenge, influence or control how
housing services are delivered to their communities. Local
Authority tenants have a legal right to manage their own homes and
housing association residents have a voluntary route to tenant
management. Surveys show that tenant satisfaction is generally
higher where tenants have taken on the management or community
ownership of their own housing.
View
the TSA's Tenant Empowerment programme.
View how landlords and
Housing Associations are performing in your area
Information about the Tenant Services Authority
If you would like to discuss the Tenant Sevices Authority with a
member of staff, please call the New Initatives Team on 0845 113
3000 or email involvement@mhs.org.uk.
You can contact the Tenant Services Authority on 0845
230 7000 or visit the Tenant Service Authority website at
http://www.tenantservicesauthority.org.