Sheltered Housing
mhs homes owns 21 sheltered schemes
in the Medway area which are supported by three teams of
Support Officers from mhs links. The sheltered schemes allow people
aged 50 years plus if they have support needs or
over 55 years without support needs, to live independently with the
added security of having someone to call on in emergencies. Support
Officers visit the scheme to check on the well being of
residents, liase with their family and doctors where
appropriate.
Residents rent their own private
accommodation and benefit from communal facilities such as lounges
and laundry facilities.
mhs Links recently developed a
handbook for Sheltered Housing residents. This is a very detailed
publication about living in Sheltered Housing and answers some of
the main questions people have about living in such accommodation.
Every resident receieves one of these handbooks. To view the
Residents Handbook please click on the following link:
Residents Handbook
PDF (1.33MB)
Scheme of the Month
Each month one of the 21 Sheltered
Schemes mhs Links run is featured exclusively on mhs homes website.
If you wish to view this months 'Scheme of the Month' please click
on the link below:
Scheme of the
Month page
Support Officers
The Support Officers give day-to-day
support to help residents live independently in their homes. The
support they provide includes:
- Advice about security, heating and safety
- Assessment of residents support needs to ensure
that agreed support plans are in place
- Liaise with health professionals, family or nominated
contacts
- Promote and encourage residents to arrange thier own social
activities
Meet the mhs Links Support Officers by clicking the following
link: Meet Our Support Staff
Resident Consultation
It is now two and a half years
since the restructure of the Links support
service in 2007. Since then we have carried out a number of surveys
to measure the customer satisfaction of the service we provide.
This year we delivered 600
questionnaires throughout the schemes and received almost 300
replies from customers. Click on the link below for a summary of
the replies we received and how the service has been improved due
to our customer’s comments and suggestions.
Customer
Satisfaction Survey - 2009 Results
How do I apply?
Pick up an HomeChoice application form
at mhs express in Chatham High
Street, call on 0845 113 3000 or email customerservice@mhs.org.uk
You may register with Medway
Homechoice by calling 01634 334433, visting their
website at www.medwayhomechoice.co.uk or
Medway Council’s local offices for a Homechoice application
form.