Frequently Asked Questions
How can I find the balance on my
account?
I am having trouble paying my
rent, what should I do?
I am having trouble paying my rent,
what should I do?
How do I make a claim for Housing
Benefit?
What change of circumstances should I
inform Housing Benefits of?
I've lost my job, what should I
do?
I have been served with a Notice of
Seeking Possession, what happens next?
How can I find the balance on my account?
The balance of your account can be obtained by telephoning our
Contact team on 0845 113 3000, or by visiting our Chatham High
Street office mhs express. We may need to verify your
identity and cannot give details to third parties without
your permission.
Rent Statements are sent out quarterly.
I am having trouble paying my rent, what should I do?
Contact mhs homes immediately on 0845 113 3000,
we can discuss with you ways to pay your rent, enter into a
repayment agreement and offer the assistance of our Welfare Benefit
Advisors
How do I make a claim for Housing Benefit?
Contact Medway Council for a claim form unless you have made a
claim for Job Seekers Allowance or Income Support. Forms can
be obtained from the Civic Centre Strood, Municipal Buildings
Gillingham, Local Office Chatham, by telephoning 01634 332222 or by
requesting a form on
line.
To Claim Job Seekers Allowance or Income Support telephone 0845 603
2953
What change of circumstances should I inform Housing Benefits
of?
Generally you should inform Medway Council of any changes in
income or savings, non dependants, children becoming 18, or
absences of 13 weeks or more. The rules are complex and will
depend on your individual circumstances.
Full details can be checked on Medway
Council's website.
I've lost my job, what should I do?
You should register your claim for benefit by telephoning
the DWP on 0845 603 2953 and keep mhs homes
informed.
I have been served with a Notice of Seeking Possession, what
happens next?
The Notice of Seeking Possession is the first stage in
mhs homes taking legal action. You should
contact us immediately to make an arrangement for clearing the
arrears. Don't ignore the notice - you could end up in
court. Remember we are here to help you.
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