Reporting Repairs
REPAIRS TELEPHONE NUMBER (24hrs):
0845
113 3001
SMELL
GAS? CALL TRANSCO FREE ON:
0800
111 999
Emergency Repairs
Any circumstance where there is an immediate structural or
serious services failure and/or danger to people’s safety will be
treated as an emergency. Please phone the repairs
telephone number 0845 113 3001
immediately.
Routine Repairs
You can report a routine repair by either the
following:
We need to know:
- Your exact address
- Where or what you would like repaired
- If the fault is causing any other problems or damage
Repair Appointments
When you report a repair you will be given an appointment for
when the tradesperson will visit to undertake the work. The
appointment will be on a date that is convenient for you and you
will be told whether the tradesperson will call in the morning or
afternoon.
Repair Priorities
We have set priorities for repairing faults depending on the
type of problem that needs fixing. Please visit our
repairing priorities
webpages for more information.
Who's responsibility is the repair?
To find out who is responsible for repairs visit
the summary of our repairing
responsibilities webpages for more information.
Allowing access
If an mhs homes employee or
a contractor working on behalf of mhs homes needs access
to your home to inspect it or complete the repair you must let them
enter.
We will try to give you at least 24
hours notice. However, if it is an emergency we may not be able to
give any notice.
Identification
All our staff and contractors carry
identity cards with their name and a photograph. Always check this
before letting anyone in your home. If you are unsure, please
contact us immediately on 0845 113
3000.