Repair Compensation
You may be awarded compensation if certain repairs are not completed on time. The repairs covered by this scheme are emergency and urgent repairs which are likely to affect your health, safety or security such as:
- loss of electrical power
- loss of water supply
- loss of washing or toilet facilities
- loss of heating
- loss of supply to cooking facilities
How does this scheme work?
When you report a repair you will be notified when the job should be completed. If it has not been completed by this time you should inform the repairs team immediately who will ensure that a contractor attends to fix the problem.
If the contractor fails to complete the repair on time again you may be entitled to claim £10 compensation plus a further £2 for every extra day you wait, up to a maximum of £50.
You cannot apply for compensation if there is a valid reason for the work not being completed, for example, failure to allow the contractor access or if you do not keep an appointment.