How long will a repair take?
Each job is given a time for the work to be completed. The speed
at which repairs are completed depends on their priority. The times
and categories listed below give examples of the different
priorities, click on each priority for more information:
Priority work – 1 Hour (Emergency)
Any circumstance where there is an immediate structural or
serious services failure and/or danger to people’s safety.
- Major bursts and leaks where flooding is likely to occur.
- Emergency repairs to damaged glass where security and/or safety
is involved, especially in communal areas. and OAP properties.
- Blocked WC (if only one in the property).
- Electrical failure to whole house or dangerous electrics.
Work to be completed within 24 hours (Non emergency)
- Leak requiring attention within 24 hours.
- Broken glass other than that described under emergency
work.
- Blocked drains generally.
- Individual points, electrical appliances or fittings and lights
not working (heating or hot water).
Completion within 3 working days
- All follow up works after emergency work.
- Faulty taps and overflows
- Leaks on WC
- Blocked or leaking waste pipes, traps and gullies
Completion within 10 working days
- Renewal of WC, wash basins, baths and sinks
- Renewal of cold water tanks, hot water cylinders and
boilers
- Glazing repairs
Completion within 20 working days
- All other works to include general roof repairs, blocked and
leaking gutters and rainwater pipes
- Repairs to internal doors and windows
- Defective flooring, including stairs, treads, risers and
handrails
- Defective plaster and plasterboard
- Repairs to fireplace
-
Repair Compensation
- You may be awarded compensation if certain repairs are not
completed on time. The repairs covered by this scheme are emergency
and urgent repairs which are likely to affect your health, safety
or security. Further details can be found on our Repair
Compensation webpages.