Customer Scrutiny 
Panel
Do you want to challenge and influence how housing services are
delivered to mhs homes customers?
We need you....
Why set up a Customer
Scrutiny Panel?
This new involvement opportunity will
enable customers to have real influence on our policies and service
development plans. The Panel will scrutinise and challenge mhs
homes' performance and support our Tenant Board Members to fully
represent the views of residents.
What are the aims of the Customer Scrutiny Panel?
The purpose of the Customer Scrutiny Panel is to:
* make sure the services we provide are influenced by customers
and improved to meet customer needs
* ensure our policies and practices meet the diverse needs of
our customers
* enable our customers to challenge our performance and
plans
* provide the Board with a clearer understanding of customers
priorities and views in order to inform business planning
Who can join the panel?
The Panel will consist of 20 customers
from across the areas in which we work, and will include customers
from different interest groups e.g.; older people, young people,
the disabled, customers from black and minority ethnic communities,
tenants and leaseholders. It will also include the two Tenant Board
Members.
How will the panel work?
The Panel will meet about six times a
year and will review our policies, plans and performance reports
that relate to housing management and customer services. Members of
the panel may also be asked to attend other involvement meetings to
gain customer feedback and attend training courses and conferences.
mhs homes will pay for all cost to and from meetings and training
or conference venues.
The views of the Panel will be reported to the Board by the
Tenant Board Members so that the Board can make sure it takes those
views into account. This way mhs homes can ensure customers have a
real influence.
Are you up for the challenge?
If you are interested in applying to join the Customer Scrutiny
Panel or would like more information please contact our Community
Engagement Officer on 01634 354260.