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Customer Scrutiny Panel
Do you want to challenge and influence how housing services are delivered to mhs homes customers? We need you....
Why set up a Customer Scrutiny Panel?
This new involvement opportunity will enable customers to have real influence on our policies and service development plans. The Panel will scrutinise and challenge mhs homes' performance and support our Tenant Board Members to fully represent the views of residents.
What are the aims of the Customer Scrutiny Panel?
The purpose of the Customer Scrutiny Panel is to:
* make sure the services we provide are influenced by customers and improved to meet customer needs
* ensure our policies and practices meet the diverse needs of our customers
* enable our customers to challenge our performance and plans
* provide the Board with a clearer understanding of customers priorities and views in order to inform business planning
Who can join the panel?
The Panel will consist of 20 customers from across the areas in which we work, and will include customers from different interest groups e.g.; older people, young people, the disabled, customers from black and minority ethnic communities, tenants and leaseholders. It will also include the two Tenant Board Members.
How will the panel work?
The Panel will meet about six times a year and will review our policies, plans and performance reports that relate to housing management and customer services. Members of the panel may also be asked to attend other involvement meetings to gain customer feedback and attend training courses and conferences. mhs homes will pay for all cost to and from meetings and training or conference venues.
The views of the Panel will be reported to the Board by the Tenant Board Members so that the Board can make sure it takes those views into account. This way mhs homes can ensure customers have a real influence.
Are you up for the challenge?
If you are interested in applying to join the Customer Scrutiny Panel or would like more information please contact our Community Engagement Officer on 01634 354260.