Customer Excellence Awards for mhs staff
A grounds maintenance team from mhs
homes has been praised recently by residents for their excellent
customer service.
The team of seven joined a further
twenty-eight members of staff who were congratulated by their
colleagues and Directors for the outstanding service they provide
for customers at the mhs "Customer Excellence Awards." Each member
of staff received a certificate and Marks and Spencers vouchers.
The grounds maintenance team which consists of Steve Agate, Nick
West, Jason Kench, Simon Hinde, Andrew Noyce, Stephen Jackson and
Justin Elward were the only complete team to win an award. Other
awards were made to individuals for their personal service.
mhs homes customers, Simon and
Caroline Miles from Tobruk Way, Chatham. Caroline said,
"We were extremely pleased with the work that was done in both our
front and back garden, cutting back all the trees and hedges. The
workmen were all very polite and courteous and did a fantastic
job."
The Customer Excellence Awards are
held four times a year and acknowledge mhs staff from different
parts of the organisation, including; housing officers,
tradespeople, welfare benefit and customer service advisors as well
as staff from within the company who provide support for their
colleagues. Caroline Proverbs, mhs homes Interim Housing Director
presented the staff with their certificates and vouchers. She said,
"These awards are a fantastic way of congratulating our staff and
highlighting their achievements. It is particularly nice to see
that our grounds maintenance team have been recognised for all
their hard work and going that extra mile for our customers."
mhs homes also holds an annual
"Employee of the Year Award" which allows mhs customers to nominate
staff that have provided them with an exceptional service, or have
gone beyond the call of duty to help. These nominations are judged
by mhs tenant board representatives, Eileen Kenward and Pat Austin
with the winner announced in November.