About living

Living  provides a fast and efficient letting service aiming to make the process of finding a new rental home as stress free as possible. The Living office is based in Chatham, central to all Medways towns

What do we do  

• Working with mhs homes the department let and manage approximately 120 properties for private rent. These range in size from one to three bedroom homes. Our properties are currently spread over the Medway area, but with plans to grow this amount over the next three years we look forward to offering a greater choice of properties and location for our customers.
• The sale of mhs homes and Heart of Medway new build shared ownership schemes. Working with our marketing agents Stagnell Fox www.stagnellfox.co.uk customers interested in owning a share of their home can get advise about who qualifies for the scheme as well as guidance through the application and purchasing process
• Staircasing and the resales of shared ownership properties sold by Heart of Medway and mhs homes. Staircasing allows shared ownerhsip customers to change their equity share in the property. Typically customers will increase their equity share which dedcreases the rent charged on the unpurcahsed percentage. Customers wishing to sell their share of the property are also guided through the resales process via the living department
• The management and letting of mhs homes garages portfolio. Please click here for further information about our garage's and their availability  

Further details for Private Rental Tenants

Our private rental properties are available on rightmove where we always aim to provide an upto date description including photographs of every available property. These properties are intended for the professional tenant. The successful applicant(s) will meet our referencing agents criteria and have passed our agent, 'Letsures' referencing process. An administration fee is charged to reserve a property which also assists with referencing costs, the inventory clerk as well as general paperwork expenses when managing the process. Individual applicants are charged £125.00. A couples rate of £200.00 applies. Cost's include VAT. These costs are seperate to the first months rent and security deposit.  

The Benefits for Private Rental Tenants

Firstly living customers benefit from knowing that they will have a safe home. All new tenancies receive a new NICEIC electrical safety certificate and a new gas safe registered gas safety certificate. In additon the home will meet all the most current House Health and Safety Rating Scheme requirements and get new locks for each tenancy too.

Living tenants can rely on a swift maintenance and repairs service. In the event of a hot water or heating issue Living tenants have an emergency contact number for 'Swale Heating' which ensures a swift response and repair time. For all other matters customers also benefit from having access to the dedicated mhs homes repairs team.  

Living tenants can expect no extra fee's once you have moved into your new home. Living do not charge tenants for property inspections, during the checkout proceedure or for any routine administration. A small charge of £35 is made for tenancy renewals/changes.

Living customers get security and accountability from Living. Working in partnership with mhs homes we are not accountable to private landlords. With controll over these properties tenants can often expect long term tenancies. Living also adopt mhs homes complaints policy so if we haven't got it right first time customers can let us know in order for us to resolve the problem. 

Living tenants have peace of mind knowing that all security deposits are registered with the tenancy deposit scheme. In addition to complying with the Housing Act of 2004  Living's membership to this scheme ensures that the deposit is protected during the tenancy, where there is no dispute the deposit is returned promptly, where a disputes arises an independant case examiner can decide fairly and quickly on the outcome also ensuring the deposit be paid out without unnessary delay. For more information please click on the link below. What is the tenancy deposit scheme?