Register with My mhs homes
What is ‘my mhs
homes’?
The ‘my mhs homes’ section of the
website is an interactive web service that lets you view your own
tenancy details on line, at any time. Customers will be able to
register with their tenancy details, date of birth and
surname.
Designed specifically for mhs
homes customers by customers, this easy-to-use system will
allow you to:
View your tenancy details
View your rent account statements
Request and view repairs
Contact your housing officer
Report anti-social behaviour
Register a complaint or compliment
How do I register?
Customers register with their Tenancy reference number, date of
birth and surname. Your Tenancy reference number can be found on
your rent statement. If you are unsure of your Tenancy Reference
please call the customer services team on 0845 113 3000. Once you
have entered the above details, you will be asked to enter a
username and password of your choice. Please remember to keep these
details confidential.
How many people can register in my
household?
Registration is restricted to one named person on the
Tenancy.
What do I do if I forget my details?
If you forget your details you will be able to re-register
online.
What happens if there is a change to my
Tenancy?
If your tenancy changes you will be provided with a new Tenancy
reference and will have to re-register your account.
What if information displayed
is missing or incorrect?
If the information shown on my mhs homes is missing or incorrect
please call our customer service team on 0845 113 3000.
What if I am having difficulty
registering?
Please call the Customer Service Team on 0845 113 3000
What if I think someone may
know my password or login details?
To protect your information it is suggested that you change your
password or login details should you be concerned that someone may
have access to these details.