Customer drop in session at Hoo

We're holding a customer drop-in session at Hoo Library in Rochester, 2-4pm on Tuesday 15 November

There's no need to book. Just pop in at any time between 2-4pm and talk to us about anything related to your home or tenancy, including:

  • How to manage your tenancy online using My Account
  • Paying your rent and charges including how to set up a Direct Debit with us
  • Questions about your neighbourhood and estate
  • Guidance on your money, bills, and energy over the winter months
  • Adaptations to your home
  • If you feel you need any support

We're here to support you and our trained Customer Team will be happy to help with your query, no matter how big or small.