Kate Franklin

mhs homes group Board Member

Kate has a combination of housing and retail experience which has drawn on her commitment to customer experience and insight. Kate first entered the housing sector almost ten years ago as Group Operations & Customer Service Director of The Hyde Group, subsequently as Interim Director of Housing Services at One Housing Group and latest as Interim Customer Experience Director at North Hertfordshire Homes.

Apart from the housing sector, Kate's also been working as Head of Practice / Senior Consultant at Mulberry Consulting, where she's been leading change programmes, new customer experience and service transformation strategies. She's currently Group Marketing and Ecommerce Director for a large outdoor retail group.

As an experienced executive director Kate has a track record of delivering organisational value through creating a clear line of sight between the customer, operational performance and business results.