Contents Overview Make a single payment Pay by direct debit What to do if you can't pay your rent or charges Rent changes Make a single payment We take rent payments from your account every Monday. You should pay in enough to leave yourself a buffer. You have to pay rent two weeks in advance so you're always ahead of yourself. How to pay Online in My Account It's really easy. To get started, simply log in to My Account and choose 'make a payment'. By phone Call 02070 002219 to pay using our secure payment phone line (24 hours a day, 7 days a week). You'll need to know your tenancy reference number.