What to do if you can't pay your rent or charges

Paying your rent on time is what you agreed to do when you moved in. And paying on time means paying up front.

You could lose your home if you don't pay your rent, but if you’re finding it hard we’re here to help.

For whatever reason, many people don’t like talking about money worries. But it's the best way to sort it out. We’ll give you the support you need to take control of your money.

You must speak with us if you need help or advice about paying your rent or claiming benefits.

Paying your rent during the coronavirus pandemic

You must speak with us if you think you're not going to pay your rent in full.

Your rent does still need to be paid so that we can continue delivering our services to you. But, we understand this may be a difficult time for you and your family and you may be worried about your finances.

We can offer help or advice about paying your rent or claiming benefits.

There are a number of things you can do after you've spoken with us:

  • If you’ve had to stop work due to the Coronavirus your employer may be eligible for a grant from the government to cover 80% of your wages - speak to your employer about this
  • Make an application for Universal Credit - it will help support you if you are on a low income or out of work.
  • See what benefits you may be eligible for and work out a monthly budget
  • If you’re a shared owner you may be eligible for a three-month mortgage payment holiday - speak to your lender to see what help is available (and keep us updated)

The important thing is to speak to us so we're aware of your situation.

Read more about how coronavirus is affecting our services.