What to do if you can't pay your rent or charges

Our guidance during the coronavirus pandemic

You must speak with us if you're not able to pay your rent in full.

Call us on 01634 565333 Monday to Friday, 8am to 6pm.

As your landlord we’re committed to helping you through these unprecedented times, but your rent does still need to be paid so that we can continue delivering our services to you.

More of our customers need our help than ever and our team are trained to make this help easy to access.

You have options you might not have considered before:

  • making an application for Universal Credit
  • speaking to your employer about a government grant to cover 80% of your wages
  • checking what benefits you may be eligible for and working out a monthly budget
  • applying for a three-month mortgage payment holiday with your mortgage lender if you're a shared owner

Many of our customers have suffered a change to their finances and are considering making an application for Universal Credit - the government have recently made changes to the service to improve it and you might be surprised by what you could get. If you are on a low income or out of work this will help you pay your rent.

Get help understanding Universal Credit

Citizen's Advice Bureau is giving independent advice to people who can't pay their bills due to coronavirus.

The important thing is to speak to us so we can help.

 

You must speak with us if you're not able to pay your rent in full.

Call us on 01634 565333 Monday to Friday, 8am to 6pm.

We'll help with advice about paying your rent and claiming benefits or Universal Credit to get you the best support.

Why it’s important to talk to us

Ultimately, you could lose your home if you don't pay your rent. Paying your rent on time is what you agreed to do when you moved in.

Telling us about the problem is the easiest way to sort it out. We’ll give you the support you need to take control of your money and our team is full of people who want to help.

How we'll help

We can come to an arrangement on your debt and help you with your income and expenditure. Our team are trained to make this as easy as possible.

Improving your income and expenditure

This is a very simple chat about what money you have coming in and going out.

We’ll use this information to help you pay your rent or come to an arrangement, but we don’t advise you on how to spend your money.

Agreeing what payments you can afford and when (an arrangement)

Once we've looked at your income and expenditure we can agree how much you'll pay and the dates you'll pay it by. We'll call this an arrangement.

If you keep to these payments we won't contact you about your overdue rent.

An arrangement helps you pay off your whole debt and can be flexible.

Tailored and specialist help

We can tailor our service to meet your needs. For example with:

  • detailed support with your income and expenditure
  • a face-to-face chat
  • help setting up a Direct Debit payment
  • guidance on benefits you're eligible for and how to apply