Boilers, radiators, gas and hot water

Liberty Gas do all repairs to your central heating system, including boilers, radiators and gas supply. Call Liberty Gas on 0330 3338 397 if you have any problem with these.

Smell gas? Immediately call the National Gas Emergency Service on 0800 111 999.

No heating (boiler breakdowns)

No heating? Call Liberty Gas on 0330 3338 397 for a visit within 24 hours.

If your gas central heating boiler breaks down with the total loss of heating or hot water, Liberty Gas should attend within:

  • 24 hours under normal circumstances
  • Four hours if you are a vulnerable or elderly person

They'll either repair the problem straight away or they'll arrange another appointment to fit the parts needed to fix the issue.

Annual gas servicing

By law, we must check your gas appliances each year. You must let Liberty Gas into your home to do this. The check only takes about an hour.

Liberty Gas will book an appointment with you six weeks before your gas safety certificate expires.

If any of your own appliances are found to be unsafe or faulty they will have to be disconnected by law.

Gas appliances that are not working correctly can produce poisonous fumes, and around 50 deaths a year can be directly attributed to faulty gas appliances. For more information, see Gas Safe’s website.

Time to repair

Here's what you can expect from Liberty Gas when fixing your boilers, radiator, gas and hot water problems.

Repair issue Three working days Seven working days
Partial loss of heating or hot water  
Instruction on use of the system  
Overflow pipe dripping  
Noisy system  
Minor water leaks  
Water storage tanks  
Faulty hot water controls  
Refitting a radiator  
Resetting of controls  
Replacement of any non essential part