Boilers, radiators, gas and hot water (central heating system)
On this page you can find out how to request a repair to your central heating system. For information about your yearly safety checks read our gas servicing guide.
If you smell gas, or detect carbon monoxide (CO)
Call the National Gas Emergency Helpline immediately on 0800 111 999.
Read more advice on carbon monoxide poisoning on the Gas Safe website.
Request a repair to your central heating system
Contact Liberty Gas for all repairs to your central heating. This includes boilers, radiators, gas and hot water supply.
Phone: 0330 3338 397
Time to repair
Emergency repairs: boiler breakdown with a total loss of heating or hot water
Liberty Gas will attend within:
- 24 hours - under normal circumstances
- Four hours - if you are a vulnerable or elderly person
They'll either repair the problem straight away or they'll arrange another appointment to fit the parts needed to fix the issue.
Non-emergency repairs
For all other boiler, radiator, gas and hot water repairs here's what you can expect:
| Repair issue | Three working days | Seven working days |
|---|---|---|
| Partial loss of heating or hot water | ✓ | |
| Instruction on use of the system | ✓ | |
| Overflow pipe dripping | ✓ | |
| Noisy system | ✓ | |
| Minor water leaks | ✓ | |
| Water storage tanks | ✓ | |
| Faulty hot water controls | ✓ | |
| Refitting a radiator | ✓ | |
| Resetting of controls | ✓ |