The Data Protection Act 2018 and the General Data Protection Regulation (GDPR) says how we have to collect, store, use and protect your personal information.

As part of providing a good service, we need to collect and handle personal information from and about you. We hold and process this information to manage your housing arrangements and to provide you with quality services that meet your needs.

Your personal information needs to be kept confidential and we take great care to ensure it is collected, stored and handled responsibly and in line with the legal requirements.

Read our Privacy policy to find out about your privacy rights and how we collect, use, share and secure your personal information.

We’ve included some frequently asked questions about data protection below.


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You can request your personal information by doing the following:

1. Write to our Data Protection Officer (DPO) requesting a copy of your personal information. Please include exactly what information you’d like, over what time period (e.g. from 2017 – present), and let us know if you'd like to receive your information by email or post.

You can email your request to us at data.protection@mhs.org.uk or send it in the post to:

The DPO
mhs homes
Broadside
Leviathan Way
Chatham
Kent
ME4 4LL

2. You'll also need to provide two forms of identification (ID) along with your request so that we can be confident we’re releasing your personal information to you only. See what ID you'll need below, we'll accept photocopies, scans or photos of ID: 

• Your current passport
• Current UK or EEA photocard driving licence
• Benefits book
• Letter from benefits agency
• Council tax bill
• Any gas, electric bill from the last three months

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We have 30 calendar days to provide you with the information you’ve requested. You'll receive your information as you requested it, which will be by email or post.

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Yes, however you’ll need to complete and return a third party consent form so that we can be confirm you’ve authorised them to contact us.

You can email us your completed form at data.protection@mhs.org.uk or send it in the post to:

The DPO
mhs homes
Broadside
Leviathan Way
Chatham
Kent
ME4 4LL

You'll both need to send us two forms of identification (ID) along with your request so that we can be confident we’re releasing your personal information to you only. See what ID you'll both need below, we'll accept photocopies, scans or photos of ID:

• Current passport
• Current UK or EEA photocard driving licence
• Benefits book
• Letter from benefits agency
• Council tax bill
• Any gas, electric bill from the last three months

A

We’ll treat this request as we would any other request for personal information. We can only release CCTV information of you.

To make a request for CCTV footage please see ‘How do I request my personal information from you?’ above.

For data protection reasons, we can’t provide any information that relates to a third party or of footage that doesn’t include you.

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The Freedom of Information Act 2000 allows the public to access information about services provided by public authorities, such as a local authority.

mhs homes is not a public authority and isn’t covered by the Freedom of Information Act.

However if you’d like to request your personal information please see ‘How do I request my personal information from you?’ above.

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If you have any further questions for us about data protection. You can contact our Data Protection Officer by emailing: data.protection@mhs.org.uk.


Further information about data protection and your rights can be found on the Information Commissioner’s Office website.