All gas, boiler and central heating repairs should be reported directly to Swale Heating on 0800 731 1886.

Gas leaks should be reported immediately to the National Gas Emergency Service on 0800 111 999.

Gas servicing

We are legally obliged to check your gas appliances each year. We automatically arrange for our gas contractor Swale Heating to book an appointment with you six weeks before your gas safety certificate expires. 

You must let Swale Heating into your home to carry this out. The check only takes about an hour. 

When the annual safety check is carried out, if any of your own appliances are found to be unsafe or faulty they will have to be disconnected by law.

Gas safety

Gas appliances that are not working correctly can produce poisonous fumes, and around 50 deaths a year can be directly attributed to faulty gas appliances. For more information, see Gas Safe’s website.

Boiler repairs

If your gas central heating boiler breaks down with the total loss of heating or hot water, Swale Heating should attend within four hours following your call (or two hours if you are in sheltered accommodation).

They will either repair the problem straight away or will arrange another appointment to fit the parts needed to fix the issue.

Urgent repairs

These repairs are carried out within two hours of your call and are usually a serious threat to health and safety to you or the property, for example a major water leak or gas leak, fumes or gas pressure loss.

If you can smell gas, immediately call the National Gas Emergency Service on 0800 111 999.

Non-urgent repairs

These repairs will be carried out within 3 to 7 working days.

3 days

• Partial loss of heating or hot water 
• Instruction on use of the system 
• Overflow pipe dripping 
• Noisy system 
• Damage /misuse 
• Minor water leaks 
• Water storage tanks 
• Faulty hot water controls

7 days

• Refitting a radiator 
• Resetting of controls 
• Replacement of any non essential part