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We are the largest independent landlord in Kent.

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Universal Credit is coming to Medway


Universal Credit replaces six existing benefits for working-age people into one single monthly payment:

  • Housing Benefit
  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit

What’s different about Universal Credit?

  • You have to claim it online
  • It'll be paid into your chosen bank account
  • You'll get one monthly payment for your whole household
  • The money for your rent will be included in the single monthly payment

The Department for Work and Pensions (DWP) will contact you when you need to make your claim.

Get ready in 4 simple steps...

It doesn't have to be scary

1. Get ahead with your rent

It could take weeks for your Universal Credit claim to be processed.

During this time you’ll still need to pay your rent.

Act now

Pay an extra £5 a week to your rent account so you don't risk going into debt.

The rent monster

2. Get the right bank account

Universal Credit gets paid monthly straight into your chosen bank account.

Act now

  • Set up a direct debit for your rent
  • If you’re overdrawn consider starting afresh with a new bank account
  • If you’re a couple, choose one account to receive the payment or set up a new joint account

Need help to set up a new bank account or start a direct debit for your rent?

The bank monster

3. Stick to a monthly budget

Your Universal Credit payment will be paid to you and you need to pay your rent.

Act now

  • Don't risk falling into debt on your rent. Plan a monthly budget and stick to it.
  • Set up direct debits so your bills are paid the same day as you receive your Universal Credit payment.

Speak to a Tenancy Support Officer for help with budgeting.

Budget monster

4. Get online

You'll need to apply for and manage your Universal Credit online.

Act now

Make sure you have access to the internet with the skills and confidence to use it.

If you're not confident online, contact us to get some help.

The online monster

Frequently asked questions

Universal Credit (UC) is a new benefit for people of working age. It replaces six existing benefits:

  1. Job Seekers Allowance (JSA)
  2. Employment Support Allowance (ESA)
  3. Income Support
  4. Working Tax Credits
  5. Child Tax Credits
  6. Housing Benefit
  1. It'll be paid into your chosen bank account
  2. You'll get one monthly payment for your whole household
  3. Your rent will be included in the single monthly payment
  4. You'll have to pay us your rent directly
  5. It's claimed online

Universal Credit is for working age people who are either in low paid employment or who are currently unemployed, sick or caring for someone.

Universal Credit will be introduced in Medway from May 2018 and in Maidstone from November 2018. But, it’s already happening for new single claimants.

To prepare for Universal Credit, get ready in 4 simple steps.

  1. Get ahead with your rent
  2. Get the right bank account
  3. Stick to a monthly budget
  4. Get online

You won’t have to make a claim for Universal Credit until you’re asked by the Department for Work and Pensions (DWP). https://www.gov.uk/universal-credit

To start with, only people having a change of circumstance will move on to Universal Credit. So, if you start a new job, move to Medway or change from Income Support to Job Seekers Allowance then you’ll have to make the change.

The amount of money you receive depends on your circumstances. The monthly payment will take into consideration any other income you get from work during the payment period.

To get an idea of how much you might receive, try this calculator: www.entitledto.co.uk.

No. With Universal Credit, any payment made towards your rent will be made directly into your chosen bank account. You will then be responsible for using that money to pay us your full rent and any debt you owe.

Yes. On Universal Credit you’ll be responsible for making your own rent payments in full.

You’ll need to apply separately to your local council for help with paying council tax.

Universal Credit workshops will be organised in 2018. If you need to go on one, you’ll be invited along. If you have any other issues you can contact ucsupport@mhs.org.uk.

Our Tenancy Support Team are on hand to help you prepare. They can help you with the application and make sure you have the correct ID. To contact our Tenancy Support Team email ucsupport@mhs.org.uk.