Make a complaint

We value your feedback, whether positive or negative, because we want to make sure we provide you with the best possible service.

Update: we've published our guidance on what to do if you're reporting breaches of social distancing.

How do I complain?

  • if you're a current customer, use our make a complaint service in My Account - choose 'make a complaint' in the menu

    You'll be able to track our investigation progress and see the date we've agreed we'll finish investigating and come to a resolution. If you have any evidence to support your complaint, for example a document or a picture, you can upload this here too.

  • as anyone else, make your complaint using our online form below

    We'll handle your complaint to the same professional standard we would with a customer's complaint, but you won't be able to track its progress online and you can't upload evidence using this form yet.

Submit your complaint

In the subject field please state whether your contact is a compliment or a complaint.

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