If in doubt - get out

There are fire escape plans published at each block or scheme.

All blocks of flats have up to date independent fire risk assessments. These are done either once a year or every other year and we apply any recommendations made.

What you can do:

  • Keep communal areas clear at all times. You mustn’t leave anything in communal areas.
  • Don’t wedge fire doors open
  • In the event of a fire don’t use the lift – stair wells are protected
  • Don’t smoke in communal areas. If you see someone smoking or cigarette butts on the floor please report it to us straight away
  • Smoke alarms - make sure you test them at least once a week
  • If you’re a leaseholder – ask us about installing a fire door (you’ll need to pay for this to be done)

Your safety is our main concern which is why we work hard to make sure customers follow the advice we give.

Keeping communal hallways clear

Items left in communal places are a fire and trip hazard and also mean our caretakers can’t clean properly.

If there was a fire in your home any items in communal areas could be an obstacle in the escape route, for you and for the emergency services.

Head of Technical Fire Safety from Kent Fire and Rescue Service said:

“It is essential that communal areas are kept clear at all times, so that in the unfortunate event of a fire or other emergency, there is a clear escape route.
Please ensure passages and stairways are always clear of things like rubbish bags, prams, bikes, mobility scooters and furniture. Smoke from a fire makes it difficult to see ahead, so these big objects could prevent people from safely evacuating the building.”

If we see something that needs to be removed we’ll put a sticker on it. You’ll have the time stated on the sticker to move the item out of the communal space before we remove it, and you’ll have to pay a £25 fee and arrange collection. We’ll only store items for 14 days.

Contact us to pay the fee and arrange collection.

Thank you for working with us to keep everyone safe.

For more information: 

Kent Fire and Rescue Service have lots of advice on their website here.

They also offer free safety advice and services to everyone. If you’re worried or have a particular concern that isn’t answered above please get in touch.

Download a copy of our fire safety in high-rise homes advice leaflet.