Repairs and maintenance responsibilities

Your lease will give full details, but as a guide, you are responsible for:

  • the repairs and maintenance to your home

  • the inside of your home

  • the outside of the building if you live in a house
  • the home's heating system

  • buying home contents insurance to protect things in your home

  • arranging a gas safety check for your boiler each year

  • giving us a copy of the gas safety certificate

If you live in a flat, mhs will maintain the outside of the block and any shared areas.



If you want to and if you can afford it, as time goes on, you'll be able to buy a bigger share of the home.

This is called staircasing

You can do this right up until you've bought the whole property (and you own a 100% share). 

As you buy more, you pay rent on a smaller share.

For example: If you own 50% and pay rent on 50% and you get a better job and decide to buy more of the house, you could then own 75% and pay rent on 25%.


Make payments online

With My Account you can make payments to us at any time of the day, seven days a week. If you're having difficulty meeting your payments, please get in touch with us.