You might be able to find the answer to your question in our list of frequently asked questions. Just click the question below and the drop down box will display the answer.


Rent increase FAQ

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We review rent and service charge amounts every year based on your tenancy agreement and government guidance.  

We contact you each year to tell you what your new charges will be and when any changes will start.

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If you pay service charges they will be listed on your letter when we tell you about the changes to your rent.

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If you pay by standing order you will need to change the amount to the charges shown on your letter.

If you pay by direct debit you do not need to do anything.  

We’ll send you the new direct debit schedule by post to confirm the date and amount of these payments.

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If you claim housing benefit, you must tell the local council housing benefit section of your new charges, and  any changes to your circumstances, such as if someone has moved into or out of your home, and if your wages have changed. We will also tell the local council about your rent changes. If your rent is more than your housing benefit, you must pay the difference to us each week.  

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If you claim Universal Credit, you must take a copy of your rent letter to your local Job Centre and tell them about this change and any other changes to your circumstances.

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If you are struggling to pay your rent, please tell us straight away. We can check your income and help you look at your budget. Your rent must be paid, and we will take legal action when necessary, but prefer to work with you to sort out payments.

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Your agreement states that payments should be made in advance. If your payments are currently paid in arrears, please contact us to agree a payment plan to meet this objective over the course of the next year.

We are happy for you to make the payments weekly, fortnightly or monthly, whichever suits your budget best.

Direct debit is the easiest way to pay your rent, the money automatically comes out of your account so you don’t have to worry. We can help you set one up, just call us on 01634 565333.