My Account is the easiest way to know exactly what's happening behind the scenes.

Once you've registered, you can log in at any time, day or night (from your phone, tablet or computer).

It will tell you everything from repairs you've reported to how much rent you owe and how much you've already paid.

You can use My Account to:

  • View your balance
  • Make payments
  • Request and view repairs
  • View your account statements
  • Update your occupancy
  • Change your contact details

How to register

It takes minutes to register. All you need is:

  • Your date of birth
  • Your surname
  • Your tenancy reference number (if you don't know it, please send us a message on live chat and we'll let you know what it is)

Register for My Account >

Once you've registered with the info above, you'll be asked to choose a username and a password. Please remember to keep these details safe. You'll need them to log back in again.

Once this is done, you can use My Account at any time.

Contact us if you need any help.

Frequently asked questions


You can reset your password as long as you know your username or email address.

Or you can simply re-register if you know your tenancy reference number.



Please live chat with us to find out what your tenany reference number is.


If your name is on your tenancy agreement, you can register for My Account.



If the information shown is missing or incorrect please contact us.


Please contact us. The best way to get in touch is to live chat with us.


To protect your information, we suggest that you change your password or login details if you are concerned that someone may have access to these details.