Our performance

As a leading housing charity, we have a responsibility to use our resources effectively to tackle the housing crisis, help those in housing need and provide safe and sustainable homes.

Our ultimate ambition is to help end the housing crisis in north Kent by providing safe and sustainable homes. This is underpinned by our belief that decent housing should be a basic human right. Read our Strategic Plan 2024 to 2027 for more information.

To make sure we're achieving our strategic priorities we monitor our performance in a number of important customer service areas. We publish monthly reports so you can see how we're performing. We do this for mhs homes group and Heart of Medway which is part of the group and manages over 1,000 homes.