When you live in one of our homes we'll always advise you to pay a little extra on top of your normal rent. This helps build credit on your account which you can use if your circumstances ever change.
We usually collect your rent and charges every Monday (weekly) or on the first day of each month (monthly). If you want to view your charges, or see your balance or statements, you can do this in My Account.
If you find that you can't pay your rent or charges then the best thing to do is to speak to us. We're always here to help.
Individual needs
If you have any individual needs, such as a disability or health condition, that are affecting your ability to pay your rent or making it harder to speak with us, we can support you.
This includes changing how we share information with you, such as sending letters in a different format, large print or in another language.
If you need this support, email us at [email protected] or call us on 01634 565333.