If you're a homeowner, leaseholder or one of our shared owners then you'll have a different arrangement with us to customers who solely rent from us.

You'll have different responsibilities when it comes to rent, repairs and payments.

If you're having trouble paying your rent or mortgage due to coronavirus

Your rent does still need to be paid so that we can continue delivering our services to you. But, we understand this may be a difficult time for you and your family and you may be worried about your finances.

You must speak with us if you need help or advice about paying your rent or claiming benefits. We’re here to help during these uncertain times.

We've updated our guidance on what to do if you can't pay your rent.

You may be eligible for a three-month mortgage payment holiday - speak to your lender to see what help is available (and keep us updated).

The important thing is to speak to us so we're aware of your situation.

Read more about how coronavirus is affecting our services.

Repairs and maintenance responsibilities

Your lease will give full details, but as a guide you are responsible for:

  • The repairs and maintenance to your home
  • The inside of your home
  • The outside of the building if you live in a house
  • The home's heating system
  • Buying home contents insurance to protect things in your home
  • Arranging a gas safety check for your boiler each year (and sending us a copy of the gas safety certificate)

If you live in a flat, we’ll maintain the outside of the block and any shared areas.