Changes to our repairs service (COVID-19)

We are carrying out urgent and essential repairs only. However, there may be instances where a repair will be considered necessary due to a customer’s personal circumstance or the nature of the required works. These situations will be reviewed by our team so please give us as much information as possible about the repair when getting in touch.

My Account is currently unavailable to book routine repairs.

If you need to book an emergency repair, please call us on 01634 565333. The phone lines might be busier than normal due to coronavirus, so please be patient.

If you have a repair booked, we’ll be in touch if we need to reschedule it. We apologise for the inconvenience.

Read more about how coronavirus is affecting our services.

Emergency repairs

If you have an emergency repair, call us immediately on 01634 565333.

You can check if your repair is an emergency

Boilers, radiators, gas and hot water

Find out how to request a repair to your central heating system.

For information about your yearly safety checks read our gas servicing guide.

Our Lettings Standard

Our Lettings Standard lets you know what to expect when you move into your home.