Our service standards are our commitments to you. They make it clear what your rights and responsibilities are, so you can hold us to account as your landlord.
Changes to our repairs service (COVID-19)
We're carrying out routine repairs as normal.
As government guidance previously meant we could only carry out emergency repairs, we’ve got a backlog to go through and we’ll start with these.
Read more about how coronavirus is affecting our services.
Emergency repairs
If you have an emergency repair, call us immediately on 01634 565333.
You can check if your repair is an emergency
Boilers, radiators, gas and hot water
Find out how to request a repair to your central heating system.
For information about your yearly safety checks read our gas servicing guide.
How to book a repair
Report your repair online in My Account. For the most common repairs you can choose an appointment time and even change it in your 'Repairs history' if you need to. Don’t have My Account? Register now - you’ll need your tenancy reference number.
Or call us on 01634 565333. The phone lines might be busier than normal due to coronavirus, so please be patient. There’ll also be longer wait times to get your repair done as we deal with outstanding repairs, but please bear with us.