Changes to our repairs service (COVID-19)

We're starting to do non-emergency repairs.

As government guidance previously meant we could only carry out emergency repairs, we’ve got a backlog to go through and we’ll start with these.

Read more about how coronavirus is affecting our services.

Emergency repairs

If you have an emergency repair, call us immediately on 01634 565333.

You can check if your repair is an emergency

Boilers, radiators, gas and hot water

Find out how to request a repair to your central heating system.

For information about your yearly safety checks read our gas servicing guide.

Request a repair

You cannot use My Account to book a repair right now.

If you have a repair that you haven’t reported to us, please call us on 01634 565333 to book it in.

The phone lines might be busier than normal, so please be patient. There’ll also be longer wait times to get your repair done as we deal with outstanding repairs, but please bear with us.

We’ll still continue to give priority to emergencies.