Accessibility statement

This website is run by mhs homes group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The colour contrast of some areas is low
  • Using keyboard navigation is difficult in some areas
  • You can't skip to the main content when using a screen reader
  • We have a few PDF documents that are not fully accessible to screen reader software

What to do if you cannot access parts of this website

We provide a lot of our content digitally and do our best to make it as easy to access as we can. But we do understand that digital content may not always be the easiest way for you to access our information. So, if you need it in another format including:

  • Braille
  • Another language
  • Large print
  • Audio

To request an alternative language or format:

We’ll consider your request and get back to you.

Reporting accessibility problems with this website

If something's wrong or needs improving then let us know and we'll see what we can do to put it right. It might be that something's not working for you, there's an improvement you'd like to see or you've found a broken link. Please email as much information as you can to

The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Call us on 01634 565333 or visit us at mhs homes, Broadside, Leviathan Way, Chatham, Kent, ME4 4LL.

Technical information about this website’s accessibility

mhs homes group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


mhs homes group operates a number of websites, subsites, and online services (“Sites”).

This accessibility statement applies to the following Sites:

Non accessible content

We plan to have completed initial accessibility testing of our website in July 2020. Once this is done we will list all known accessibility issues here.

What we’re doing to improve accessibility

We're planning to test our websites and will publish the results of the tests in July 2020.

Third party content

Links to other websites

Sometimes we link to other websites that you'll need to use to access our services or that provide useful information, including:

  • Social media platforms
  • News and information sites
  • Official information sources, such as Kent Fire & Rescue Service and Kent Police

We can't guarantee that this content will be accessible. You'll need to get in contact directly with them if you'd like their content in another format.

Using third party content or functionality on our website

We feature third party content or functionality on our website, including:

  • Survey tools to collect feedback from users
  • Insight tools which tell us how people are using the website
  • Applications for creating forms and storing data
  • Our recruitment website

Where we choose to feature third party content or functionality on our website, we endeavour to work with the third party to improve its accessibility.


This statement was prepared on 29/06/2020.