Contact us
We're closed on Wednesday 17 April for staff training
You can still report emergencies or use My Account to manage your home.
Please see more information on how to report an emergency or use My Account.
Here's how you can get in touch with us
There's a number of ways that you can get in touch with us and we're around Monday to Friday from 8am-5pm. For emergencies we can be contacted 24 hours a day.
We understand our customers like to contact us in different ways so we have options to suit everyone.
A phone call might not always be the quickest way, so we've put together some information on the best ways to contact us.
On this page:
- Common enquiries
- Emergencies and support
- My Account - this is the most popular and easiest way for our customers to manage their home, including reporting a repair
- Social media
- Email us
- Phone
- Visit our office or write to us
Common enquiries
Here's some of our most common enquiries with links to more information and how you can resolve them yourself:
- Energy bills - find support and information on managing your bills
- Reporting a repair - the easiest way is in My Account
- Boilers, radiators, gas and hot water (central heating system) or call Liberty Gas on 03303 338397
- Keeping a pet in your home
- Mutual Exchanges and moving out (including if someone has died)
- Making a complaint
- Anti social behaviour
- Applying for an affordable or social rent home
- Jobs at mhs homes
- Shared owners and leaseholders
Emergencies and support
Call 999 immediately if a crime is in progress, someone suspected of a crime is nearby, when there’s danger to life, or when violence is being used or threatened. You can report non-urgent or suspected crimes by calling 101 or on the Kent Police website.
- Check if your repair is an emergency if it is please call us straight away
- Domestic abuse
- Smell gas or suspect carbon monoxide - call the National Gas Emergency Helpline immediately on 0800 111 999.
- No heating or hot water - call Liberty Gas immediately on 0330 3338 397 for a visit within 24 hours.
My Account
My Account is the most popular way for our customers to manage their home - about 65% of our customers use it. It's your your online account that you can access 24/7 to:
- Update your personal details
- Update your equality monitoring information
- Report a repair - choose an appointment time and even change it in your 'Repairs history' if you need to
- Make a complaint (when a complaint is logged in My Account you can track its progress too
- Pay your rent
- Edit and remove occupants
- Download your account statements
- End a tenancy
- Apply for a mutual exchange and track its progress
Not yet registered? Registering for My Account is quick and easy. You'll need your tenancy reference number. You can usually find this on letters and emails we've sent you. If you can't find it then drop our Customer Team a message on Live Chat, Facebook Messenger or Twitter and they'll help you out.
Social media
A lot of our customers are on social media and follow us for important service updates, announcements and news - it's a great way to contact us too. We're available on:
- Facebook Messenger (this link will take you straight to sending us a message)
Our social media channels are monitored from 8am-6pm.
Email us
Phone
Our lines are open Mon - Fri 8am - 5pm. You can call us on 01634 565333.
Sometimes our lines can get very busy. If your call isn't urgent or an emergency then you might want to use one of our other contact methods, or call at one of our quieter times.
Our busiest times
If you call at these times you may experience a longer wait to speak to one of our team.
- Monday is always our busiest day especially first thing in the morning.
- Mornings between 9am-1pm.
Our quieter times
If you call at these times you're more likely to get through quicker.
- After 2pm.
- Wednesday and Friday tend to be our quieter days.
Visit or write to us
Our office is open Monday to Friday from 9:30am until 4:30pm.
mhs homesBroadsideLeviathan WayChathamKentME4 4LL