Contact us

Here's how you can get in touch with us.

There's a number of ways that you can get in touch with us and we're around from 8am-6pm. For emergencies we can be contacted 24 hours a day.

We understand our customers like to contact us in different ways so we have options to suit everyone.

A phone call might not always be the quickest way, so we've put together some information on the best ways to contact us.

On this page:


Common enquiries

Here's some of our most common enquiries with links to more information and how you can resolve them yourself:

Emergencies and support

Call 999 immediately if a crime is in progress, someone suspected of a crime is nearby, when there’s danger to life, or when violence is being used or threatened. You can report non-urgent or suspected crimes by calling 101 or on the Kent Police website.

My Account

My Account is the most popular way for our customers to manage their home - about 65% of our customers use it. It's your your online account that you can access 24/7 to:

  • Update your personal details
  • Report a repair - choose an appointment time and even change it in your 'Repairs history' if you need to
  • Pay your rent
  • Set up a Direct Debit (as long as you're not in arrears)
  • Make a complaint and track it's progress
  • Report anti-social behaviour
  • Edit and remove occupants
  • Download your account statements
  • End a tenancy
  • Apply for a mutual exchange and track it's progress

Not yet registered? Registering for My Account is quick and easy. You'll need your tenancy reference number. You can usually find this on letters and emails we've sent you. If you can't find it then drop our Customer Team a message on Live Chat, Facebook Messenger or Twitter and they'll help you out.

Social media

A lot of our customers are on social media and follow us for important service updates, announcements and news - it's a great way to contact us too. We're available on:

Our social media channels are monitored from 8am-6pm.

Live Chat

Speak directly to one of our Customer Team through Live Chat, it's great for:

  • Non urgent enquiries
  • Getting information or support
  • Quick responses
  • If you're out and about
  • Can't talk on the phone

If we're on Live Chat look out for the little green speech bubble icon in the bottom right of your screen.

Email us

Make sure your subject is clear e.g. update on a repair, question about staircasing
Let us know exactly what it is you're contacting us about, and how you'd like us to resolve your enquiry. A couple of sentences is fine.

Phone

Our lines are open Mon - Fri 8am - 6pm. You can call us on 01634 565333.

Sometimes our lines can get very busy. If your call isn't urgent or an emergency then you might want to use one of our other contact methods, or call at one of our quieter times.

Our busiest times

If you call at these times you may experience a longer wait to speak to one of our team.

  • Monday is always our busiest day especially first thing in the morning.
  • Mornings between 9am-1pm.

Our quieter times

If you call at these times you're more likely to get through quicker.

  • After 2pm.  
  • Wednesday and Friday tend to be our quieter days.

Visit or write to us

Our office is open Monday to Friday from 9:30am until 4:30pm.

mhs homes
Broadside
Leviathan Way
Chatham
Kent
ME4 4LL