Contact us

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There are a number of ways to get in touch with us. Our team is available Monday to Friday, 8am–5pm, and we’re on hand 24 hours a day for emergencies.

We know everyone has their own preferred way of contacting us, so we offer a range of options to suit your needs.

While calling may not always be the fastest route to an answer, we’ve put together some guidance to help you choose the best way to reach us.

Common enquiries

Here are some of the most common things we get asked about. Click the links below for clear guidance and helpful information and resources. If you still can't find what you're looking for, please contact us.

Emergencies

Call 999 immediately if you or someone you know is in immediate danger, or if a crime is in progress. You can report non-urgent or suspected crimes by calling 101 or via the Kent Police website.

My Account

My Account is the most popular and easiest way for our customers to manage their home – about 65% of our customers use it.

It's your your online account that you can access 24/7 to:

  • Update your personal details

  • Update your equality monitoring information

  • Report a repair, or choose/amend an appointment time

  • Make a complaint and track its progress

  • Pay your rent

  • Edit or remove occupants

  • Download your account statements

  • End a tenancy

  • Apply for a mutual exchange and track its progress

Not yet registered?

Registering for My Account is quick and easy.

You'll need your tenancy reference number. You can usually find this on letters and emails we've sent you. If you can't find it then drop our Customer Team a message on Facebook, X, Instagram, or call 01634 565333.

Phone

Our phone lines are open Monday to Friday from 8am to 5pm.

You can call us on 01634 565333.

Sometimes our phone lines can get very busy. If your call isn't urgent or an emergency then you might want to use one of our other contact methods, or call at one of our quieter times.

Our busiest times

If you call at these times you may experience a longer wait to speak to one of our team.

  • Monday is normally our busiest day

  • Mornings

Our quieter times

If you call at these times you're more likely to get through to us faster.

  • After 2pm  

  • Wednesday and Friday tend to be our quieter days

Social media

A lot of our customers are on social media and follow us for important service updates, announcements and news – it's a great way to contact us too.

We're available on:

Our social media channels are monitored Monday to Friday from 9am to 5pm.

Email us

Make sure your subject is clear. For example, 'update on a repair' or 'question about staircasing'
Let us know exactly what you're contacting us about, and how you'd like us to resolve your enquiry. A few sentences is normally fine.

 

Alternatively, you can email us directly at: [email protected]

Visit our office or write to us

Office opening hours: Monday to Friday from 9am until 5pm.

Our address: mhs homes, Broadside, Leviathan Way, Chatham, Kent, ME4 4LL

How to find us

Driving

If you're driving, we have visitor parking spots available at our Broadside office. If the car park is full, the Dockside car park across the road offers free parking for 60 minutes.

Train

The closest train stations to our Broadside office are Chatham and Gillingham (both are roughly a 30-40 minute walk away according to Google Maps).

Bus 

From Chatham train station you can get the 1 or 2 bus service. Or you can get the 116 from the bus garage which is a short 5 minute walk from the station. 

From Gillingham train station you have to walk around 15-20 minutes to get the 1 bus service or around 10-15 minutes to get the 116. Because of this, if you are planning on travelling by bus, it may be easier to go from Chatham.

Please always check your route and options ahead of travel.