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Check if your repair is an emergency

We'll attend to an emergency repair within 24 hours to make sure that there is no danger to residents or serious damage to property.

Where more repair work is necessary, we'll arrange a follow-up visit to complete the repair.

Smell gas? Call the National Gas Emergency Service immediately on 0800 111 999.

No heating? Call Liberty Gas on 0330 3338 397 for a visit within 24 hours - see our boilers, radiators, gas and hot water help for more information.

If your problem is listed below your repair is an emergency and you should call us on 01634 565333 immediately.

  • I have no water
  • I have no electricity
  • I have a major leak or an upsurge of water
  • I have water leaking onto electrics
  • I can't secure my property
  • I have exposed wiring or sparking sockets
  • My carbon monoxide or smoke alarm is beeping

If it's not one of these, but you're convinced it's an emergency let us know and we'll do everything we can to help.