We value your feedback, whether it is positive or negative, because we want to make sure we provide you with the best possible service.
Your compliments highlight areas of good practice and acknowledge the hard work of our staff.
Please let us know if a member of our staff has provided excellent customer care that goes above and beyond their responsibility, delivered services with respect or has changed a service quickly in response to your feedback.
Please complete the contact form below and include as much information as you can about the member of staff who provided the service so we can pass your comments on.
We understand that sometimes you might be unhappy with the service we've provided for you and you might want to let us know about it.
If you would like to get in touch about the quality of service you've received, you will need to contact our customer service team first. They will aim to resolve the issues that you raise straight away and will establish why you are dissatisfied and what outcome you are seeking to resolve the matter.
If you remain unhappy with the service provided by us, you can make a complaint.
Our Complaints Manager will make sure the problem is thoroughly investigated, keeping you updated along the way.
They will make sure that any actions happen in an appropriate time frame and check you are satisfied with the outcome.
They will respond to you within five working days.