The safety of our customers is our number one priority. We have robust procedures and comprehensive controls in place regarding fire safety which are reviewed and tested on a regular basis.

We do regular checks in the communal areas of our buildings, making sure that:

  • Escape routes and corridors are clear
  • Door closers are working on the fire doors
  • Your block has a fire action notices on display

We work in partnership with Kent Fire and Rescue and independent fire safety experts to make sure we keep you safe.

Our fire safety experts carry out regular fire risk assessments on all of our blocks.

We do these so that we can:

  • Assess the risks in each block
  • Get recommendations for making our blocks safer
  • See where we could do better
  • Comply with fire regulations

You can see block-specific fire safety information for many of our tall blocks.

How to prevent fires

In and around your home:

  • Check your smoke alarms are working
  • Make sure everyone in your homes knows where the exit routes are
  • Keep exits from your home clear and keys to doors and windows within easy reach
  • Keep all routes and communal areas clear of obstructions like prams, bikes, plants and rubbish
  • Keep fire doors closed – and report broken door closers for repair

In the kitchen:

  • Take care when cooking with oil – using an electric fryer is safer
  • Dry food before frying it – the fat can bubble over the side of the pan
  • Don’t leave children alone in the kitchen where there is cooking going on
  • Keep saucepan handles out of children’s reach

Candles and cigarettes

Make sure that cigarettes are properly out after you have finished them.

Be very careful with candles and tea lights – keep them away from anything that could burn, such as curtains and use a heat resistant holder.

Keep matches and lights well out of reach of children.

Don’t smoke in bed.

Use a deep ashtray that can’t tip over and cigarettes won’t roll off of.

Electrical equipment

Don’t overload electrical sockets and unplug items not in use.

Don’t use heaters for drying clothes.

Be alert for damage or scorching on electrical appliances.