Following the Prime Minister’s announcement on Monday 4 January that new lockdown restrictions will come into place from Wednesday 6 January until 15 February, I want to update you on what this means for you and mhs homes.
Your safety and wellbeing is our top priority. Given the surge in COVID-19 infection rates, it is essential that we all keep each other and our loved ones safe.
We must therefore make some changes to how we’re currently operating.
From Wednesday 6 January, we’ll be restricting the repair work that can be carried out. As we did during the lockdown in March, we will continue to carry out emergency and essential works only. Unfortunately, we are unable to carry out routine repairs until further notice.
In addition to emergency and essential works, there may be instances where a repair will be considered necessary due to a customer’s personal circumstance or the nature of the required works. These situations will be reviewed by our team so please give us as much information as possible about the repair when getting in touch.
As well as these proactive measures, we’ve also had to make changes to other services which you can read on our coronavirus guidance page.
Our teams are working extremely hard to make sure our services continue in a safe way and that our vulnerable customers are supported. I hope you understand the changes we’ve had to make, and I ask that you continue to be respectful to our colleagues who’re doing all they can in these challenging times.
If you need help
I do understand that last night’s announcement will be disappointing for everyone. During these difficult times, self-care is hugely important – so please do look after yourself and reach out if you need support. If you don’t have a support network around you that you can rely on, please let us know by emailing contactus@mhs.org.uk. Where possible, we’ll try to help or put you in contact with another organisation that can.
We understand that the current situation may be causing financial difficulties. If you have any difficulties paying your rent it's essential that you contact us immediately. We’ll help make sure you’re getting access to all financial assistance and benefits to which you might be entitled.
If you’re displaying coronavirus symptoms and we’ve recently visited you, or if we’re due to visit you and you have symptoms or a diagnosis of coronavirus, please let us know straight away.
Please email contactus@mhs.org.uk, use Live Chat or social media to contact us about non-urgent enquiries.
We thank you again for your continued patience and cooperation at this time. We’re all in this together so please help us, to help you by following the government guidance and working with us.
Stay home, protect the NHS and save lives!
Best wishes,
Ashley Hook, Chief Executive
