Our values and behaviours

Our values and behaviours apply to everyone here at mhs.

Our success depends on everyone demonstrating our values and behaviours everyday. We use our Leadership Behaviours every day; in our recruitment, appraisals and when we're deciding on the best approach to solving a problem. It's just one of the things that makes us special.

  • "to help end the housing crisis in north Kent"
    our ultimate ambition
Our CREATE values

Our CREATE values


We're community focused; a charitable housing provider with a clear social purpose.


We respect our customers and one another. This means having respect for our environment and the diversity of the individuals, communities and partners we work with.


With a can do attitude, we strive for service excellence and to be the best in everything we do.


We're light on our feet and able to respond quickly and effectively to new challenges. This agility provides organisational flexibility and resilience so we can respond to our customers' fast changing needs.


We're one organisation and succeed together as one team. Everyone takes personal responsibility for contributing positively to the team.


We have a serious job to do but don't need to take ourselves too seriously! We want everyone to enjoy their job and enjoy helping our customers.

Our behaviours

Our behaviours

Has a relentless focus

A great mhs colleague is focused on producing results. They deliver their goals and live our values. They understand the mhs culture and know it's essential for everyone who works here.

Is passionate about customers

Changing the relationship we have with customers to encourage independence and support those most in need. Helping to remove the stigma associated with social housing.

Works together - team mhs

Working together with colleagues and partners, for the benefit of team mhs.

Learns and is curious

Is curious about innovation in all areas, challenges old ways of working (and helps others do the same), embraces new ways of working and suggests innovative ideas for improvements.

Thinks of the 'big picture'

The ability to see the big picture, think creatively for the longer term (beyond your own team) for the good of team mhs.

Embraces change

Helping mhs transform from 'the inside out' so we can do more to achieve our ultimate ambition. Motivates and energises colleagues so we're all moving in the same direction.

Is a leader

Everyone is a leader, regardless of their job role. We believe that everyone has the potential to inspire, motivate and encourage others.

Celebrates success and nurtures talent

Positively encourages colleagues to develop, empowers people, demonstrates trust and collaborates as team mhs.